Shipping costs do not depend on the destination of the goods, but on the quantity of goods in the cart, and are calculated automatically by our system each time the cart is filled or updated. They will be clearly displayed before the order is confirmed and payment is made.
Shipping costs are calculated on the total amount of the order in order to apply the VAT required for invoicing.
There is no charge for packaging the goods.
Delivery to the address specified in the order will be made to the ground floor in front of the main entrance to the building.
Any deliveries to other floors or areas must be specified in the “Comments” section of the order. These will be assessed by our shipping department and additional delivery charges may apply.
There are no additional charges for cash on delivery or credit card payments.
In order to know the specific conditions of shipment and delivery of the products, please read carefully the conditions indicated in the order. These terms and conditions form an integral and essential part of these Terms and Conditions of Sale and are therefore deemed to be fully understood and accepted by you.
“Shipping” means the actual preparation and loading of the goods onto our international couriers’ vehicles.
On average, “delivery” takes place 7/9 days after the goods have been dispatched.
“On delivery of the goods by the courier, the customer must check that: the packaging is intact, undamaged, not wet or otherwise altered, including the sealing materials (adhesive tape). Any damage to the packaging and/or the product, or any discrepancy in the number of packages or details, must be immediately contested by making a CONTROL RESERVE on the courier’s proof of delivery (stating the reason for the RESERVE, e.g. “packaging not intact”, “packaging with holes”, “crushed packaging”, etc.). Once the courier’s document has been signed without a RESERVE, the customer may not make any objection to the conditions of what was delivered to the seller CASSETTEINLEGNO.COM.
Any objections to the goods accepted with reservation, as indicated above, must be received in writing and in detail within 7 (seven) days of receipt of the same at the e-mail address “info@cassetteinlegno.com“.
In the event of repeated impossibility of delivery to the address indicated by the customer when placing the order, the goods shall be deposited at the courier’s warehouses. If the goods are not collected within 3 working days, the goods ordered shall be returned to the warehouses of CASSETTEINLEGNO.COM.